Anne Boden is the CEO and founder of Starling Bank. Launched in 2014, the mobile-only app has over 1.5 million customers and is the fastest growing SME bank in Europe. She previously worked at Allied Irish Banks Plc, RBS and Standard Chartered, and received an MBE in 2018 for her services to financial technology. This year, she published her first book titled ‘The Money Revolution’, creating a “jargon-free guide” to taking control of your finances. In this in-depth conversation, she describes her ambition to bring finance and technology together, to change the industry and “rethink the customer experience”; argues that despite their best efforts, major banks are not agile enough to effectively copy their relationship-driven culture; and reveals the bank’s plans for European expansion, starting with their application for a banking license in Ireland.
